1. Make sure that the NEON wallet app is closed (this sometimes creates problems)

  2. Use the following procedure to capture any Javascript errors in Google Chrome. 

Following these steps to get the error codes:

  • Set up the trade, display the trade confirm dialog

  • Open the Javascript console Mac: Command+Option+J PC: Control+Shift+J

  • Clear the console log by clicking the 🚫 Icon

  • Click the Broadcast button to start trade

  • Capture a screenshot from the Javascript console and send to us.

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