Go to Switcheo
All Collections
Frequently Asked Questions

Frequently Asked Questions

All your questions, answered.

J J L
13 articles in this collection
Written by Jack Yeu, John Clark, and Luke F
Contract and Wallet Balance

Why do I not see the tokens I have purchased under my contract balance?

J
Written by Jack Yeu
Updated over a week ago

I don't see my tokens on the NEO/Ethereum blockchain explorer. Where can I find them?

J
Written by Jack Yeu
Updated over a week ago
Deposits and Withdrawals

How do I withdraw fractional NEO from MainNet V1, V1.5 and V2?

Steps to withdraw from MainNet V1, V1.5 and V2
J
Written by Jack Yeu
Updated over a week ago
Managing Orders

What is a blockchain wallet?

J
Written by Jack Yeu
Updated over a week ago

What does it mean if my order says "filling"?

L
Written by Luke F
Updated over a week ago
Switcheo Account

Switcheo Gas

What is Switcheo Gas and how do I refill it?
L
Written by Luke F
Updated over a week ago

Recovering ETH-GAS from Switcheo Account

If you won't be using your Switcheo Account anymore, here's how to recover the reserved ETH from the Account
J
Written by John Clark
Updated over a week ago

Updating your Switcheo Account 2 Factor Authentication (2FA) Code

Follow this guide if you've lost or changed your phone or just want to change your 2FA Authentication code
J
Written by John Clark
Updated over a week ago

My Google Authenticator codes aren’t working with Switcheo Account (Android Only)

J
Written by John Clark
Updated over a week ago
Token Listings

Token Listing Policy

Find out more about our Token Listing Policy.
J
Written by Jack Yeu
Updated over a week ago

Flash Listings

J
Written by Jack Yeu
Updated over a week ago

How do I get my token listed?

J
Written by Jack Yeu
Updated over a week ago

Where do I find a list of tokens that are currently listed on the exchange?

J
Written by Jack Yeu
Updated over a week ago