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Frequently Asked Questions

Frequently Asked Questions

All your questions, answered.

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12 articles in this collection
Written by Jack Yeu, John Clark, and Luke F
Contract and Wallet Balance

Why do I not see the tokens I have purchased under my contract balance?

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Written by Jack Yeu
Updated over a week ago

I don't see my tokens on the NEO/Ethereum blockchain explorer. Where can I find them?

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Written by Jack Yeu
Updated over a week ago
Deposits and Withdrawals

How do I withdraw fractional NEO from MainNet V1, V1.5 and V2?

Steps to withdraw from MainNet V1, V1.5 and V2
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Written by Jack Yeu
Updated over a week ago
Managing Orders

What is a blockchain wallet?

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Written by Jack Yeu
Updated over a week ago

What does it mean if my order says "filling"?

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Written by Luke F
Updated over a week ago
Switcheo Account

Recovering ETH-GAS from Switcheo Account

If you won't be using your Switcheo Account anymore, here's how to recover the reserved ETH from the Account
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Written by John Clark
Updated over a week ago

Updating your Switcheo Account 2 Factor Authentication (2FA) Code

Follow this guide if you've lost or changed your phone or just want to change your 2FA Authentication code
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Written by John Clark
Updated over a week ago

My Google Authenticator codes aren’t working with Switcheo Account (Android Only)

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Written by John Clark
Updated over a week ago
Token Listings

Token Listing Policy

Find out more about our Token Listing Policy.
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Written by Jack Yeu
Updated over a week ago

Flash Listings

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Written by Jack Yeu
Updated over a week ago

How do I get my token listed?

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Written by Jack Yeu
Updated over a week ago

Where do I find a list of tokens that are currently listed on the exchange?

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Written by Jack Yeu
Updated over a week ago