Frequently Asked Questions

All your questions, answered.

J J L

13 articles in this collection
Written by Jack Yeu, John Clark, and Luke F

Contract and Wallet Balance

Why do I not see the tokens I have purchased under my contract balance?

Written by Jack Yeu
Updated over a week ago

I don't see my tokens on the NEO/Ethereum blockchain explorer. Where can I find them?

Written by Jack Yeu
Updated over a week ago

Deposits and Withdrawals

How do I withdraw fractional NEO from MainNet V1, V1.5 and V2?

Steps to withdraw from MainNet V1, V1.5 and V2

Written by Jack Yeu
Updated over a week ago

Managing Orders

What is a blockchain wallet?

Written by Jack Yeu
Updated over a week ago

What does it mean if my order says "filling"?

Written by Luke F
Updated over a week ago

Switcheo Account

Switcheo Gas

What is Switcheo Gas and how do I refill it?

Written by Luke F
Updated over a week ago

Recovering ETH-GAS from Switcheo Account

If you won't be using your Switcheo Account anymore, here's how to recover the reserved ETH from the Account

Written by John Clark
Updated over a week ago

Updating your Switcheo Account 2 Factor Authentication (2FA) Code

Follow this guide if you've lost or changed your phone or just want to change your 2FA Authentication code

Written by John Clark
Updated over a week ago

My Google Authenticator codes aren’t working with Switcheo Account (Android Only)

Written by John Clark
Updated over a week ago

Token Listings

Token Listing Policy

Find out more about our Token Listing Policy.

Written by Jack Yeu
Updated over a week ago

Flash Listings

Written by Jack Yeu
Updated over a week ago

How do I get my token listed?

Written by Jack Yeu
Updated over a week ago

Where do I find a list of tokens that are currently listed on the exchange?

Written by Jack Yeu
Updated over a week ago