Switcheo Support Center
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Frequently Asked Questions
Frequently Asked Questions
All your questions, answered.
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13 articles in this collection
Written by
Jack Yeu,
John Clark,
and
Luke F
Contract and Wallet Balance
Why do I not see the tokens I have purchased under my contract balance?
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Written by
Jack Yeu
Updated over a week ago
I don't see my tokens on the NEO/Ethereum blockchain explorer. Where can I find them?
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Written by
Jack Yeu
Updated over a week ago
Deposits and Withdrawals
How do I withdraw fractional NEO from MainNet V1, V1.5 and V2?
Steps to withdraw from MainNet V1, V1.5 and V2
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Written by
Jack Yeu
Updated over a week ago
Managing Orders
What is a blockchain wallet?
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Written by
Jack Yeu
Updated over a week ago
What does it mean if my order says "filling"?
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Written by
Luke F
Updated over a week ago
Switcheo Account
Switcheo Gas
What is Switcheo Gas and how do I refill it?
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Written by
Luke F
Updated over a week ago
Recovering ETH-GAS from Switcheo Account
If you won't be using your Switcheo Account anymore, here's how to recover the reserved ETH from the Account
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Written by
John Clark
Updated over a week ago
Updating your Switcheo Account 2 Factor Authentication (2FA) Code
Follow this guide if you've lost or changed your phone or just want to change your 2FA Authentication code
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Written by
John Clark
Updated over a week ago
My Google Authenticator codes aren’t working with Switcheo Account (Android Only)
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Written by
John Clark
Updated over a week ago
Token Listings
Token Listing Policy
Find out more about our Token Listing Policy.
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Written by
Jack Yeu
Updated over a week ago
Flash Listings
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Written by
Jack Yeu
Updated over a week ago
How do I get my token listed?
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Written by
Jack Yeu
Updated over a week ago
Where do I find a list of tokens that are currently listed on the exchange?
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Written by
Jack Yeu
Updated over a week ago